Privacy Policy we88my – Our Commitment to Protecting Your Information

We88my is fully committed to protecting the privacy of every user on our platform. This Privacy Policy explains in detail how we collect, process, store, and protect your personal information when you use the we88my website, mobile app, and all related services.

By using the we88my platform, you agree to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform. We encourage you to read this document carefully and contact us if you have any questions.

This Privacy Policy applies to all users who register, browse, or interact with the we88my platform, including via mobile devices, desktop browsers, or any of our official digital channels.

We88my only collects information that is strictly necessary to provide a safe, efficient, and responsible service to our users. The following are the categories of information we collect:

Information You Provide Directly

• Registration information — full name, date of birth, national ID or passport number, email address, phone number, and residential address.
• Financial Information — bank account details, e-wallet account numbers (TnG, Boost, GrabPay), and records of deposit and withdrawal transactions.
• KYC verification documents — copies of your national ID, passport, or other official documents requested during the identity verification process.
• Communication information — records of conversations with our customer support team via Live Chat, email, or other official communication channels.

Automatically Collected Information

• IP address, device type, phone model, operating system, and browser version.
• Activity log data, including pages visited, session duration, and in-platform actions.
• General location information based on IP address (not precise GPS).
• Cookie data and device identifiers that help us recognise your login session.

Every piece of information we collect is used solely for legitimate purposes directly related to delivering we88my services. Below is a summary of our data usage purposes:

We also use aggregated data (non-personally identifiable) for internal analysis to improve the platform, study usage patterns, and plan future services.

We88my takes your trust seriously. We do not sell, rent, or disclose your personal information to third parties for commercial purposes. However, there are limited situations where sharing information is necessary:

• Payment service providers — payment gateways and banks that process your transactions need to receive relevant financial information to complete the transaction. All such providers are bound by strict confidentiality agreements.
• Game providers — third-party game platforms integrated with we88my may receive a unique identifier (not your real name) for game session management purposes.
• Legal authorities — we88my will disclose information if directed to do so by a court, law enforcement agency, or authorized regulatory body.
• Fraud prevention — we may share information with security partners for the purpose of detecting and preventing fraud, money laundering, or other illegal activities.

Your data security is we88my's top priority. We continuously invest in cybersecurity infrastructure and operational procedures to ensure your information is always protected.

• 256-bit SSL Encryption protecting all data transmitted between your device and our servers.
• Data-at-rest encryption (data-at-rest encryption) for all personal and financial information stored in our database.
• Multi-layered access controls ensuring that only authorized personnel can access sensitive user data, with every access recorded in an audit log.
• Two-factor authentication (2FA) available to all users as an additional security layer for their accounts.
• Vulnerability scanning conducted on a regular basis by our internal security team and independent external auditors.
• Incident response plan a comprehensive incident response plan to ensure that any data breach is identified and addressed promptly, and affected users are notified within the required timeframe.

While we take reasonable steps to protect your data, no security system can guarantee absolute protection. You also play an important role by keeping your password and login credentials confidential.

We88my uses cookies and similar technologies such as web pixels and session identifiers to enhance the user experience on our platform. Cookies are small text files stored on your device when you visit our website.

Types of Cookies We Use

• Essential cookies — required for core platform functions such as login verification and session security. Cannot be disabled.
• Performance cookies — collecting information about how you use the platform to help us improve the user experience.
• Functional cookies — remembering your preferences such as language, region, and other personal settings.
• Analytics cookies — helps us understand aggregate traffic patterns and platform usage without identifying individual users.

You can manage or disable cookies through your browser settings. However, disabling essential cookies may affect the overall functionality of the platform.

Under the Malaysian Personal Data Protection Act (PDPA) 2010, you have the following rights regarding the personal data we hold:

• Right to access — you have the right to request a copy of the personal data we hold about you.
• Right to rectification — you may ask us to correct any information that is inaccurate or incomplete.
• Right to erasure — under certain circumstances, you may request that we delete your personal data.
• Right to withdraw consent — you may withdraw your consent to data processing at any time, though this may affect our ability to provide certain services.
• Right to data portability — you may request your data in a machine-readable format.
• Right to object — you may object to the processing of your data for specific purposes such as direct marketing.

To submit any request related to the above rights, please contact our customer support team via Live Chat, available 24/7. Requests will be processed within 14 business days.

We88my retains your personal data only for as long as it is required for the purposes stated in this Privacy Policy or as mandated by applicable law.

• Active account data — retained for the duration your account remains active and up to 7 years after account closure for financial record-keeping and legal compliance purposes.
• Transaction records — retained for a minimum of 7 years as required by Malaysia's financial regulations.
• Support communication log — retained for 3 years for service reference and improvement purposes.
• Cookie data — retention periods vary by cookie type, ranging from the current session up to a maximum of 24 months.

Once the retention period expires, your data will be securely deleted or anonymised using industry-standard procedures.

In our daily operations, your data may be processed or stored on servers located outside Malaysia, including in the Asia-Pacific region. we88my ensures that all such cross-border data transfers are carried out with adequate safeguards and in compliance with applicable legal requirements.

All cross-border data transfers are governed by comprehensive data processing agreements, ensuring that recipient parties provide a level of protection equivalent to Malaysian standards.

We88my reserves the right to update or amend this Privacy Policy at any time. Any significant changes will be communicated to users via an in-platform notice or email at least 14 days before the changes take effect.

Your continued use of the we88my platform after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this page periodically to stay informed about how we handle your information.